Understand Customer Sentiment at Every Touchpoint
Our Sentiment Analysis solution accelerator helps organizations process and interpret large volumes of unstructured text data from customer interactions. It uses advanced natural language processing (NLP) and machine learning to detect emotional tone and intent in real-time.
KEY BENEFITS
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KEY FEATURES
Real-Time Sentiment Scoring
Instantly detect positive, negative, or neutral tones as text is received. Enables immediate action or escalation when needed.
Multi-Language Analysis Engine
Supports over 30 global languages and dialects. Understand sentiment across regional markets with equal precision.
Emotion Category Detection
It goes beyond polarity to detect emotions like anger, joy, fear, or surprise. This provides deeper context into the customer mindset.
Pre-Built NLP Pipelines
It includes ready-to-use workflows for social media, chat, email, and reviews, reducing the time to deployment across key channels.
Custom Model Fine-Tuning
Train and adapt models using your own labeled data. Tailor sentiment detection to match your industry and audience.
Scalable Cloud Architecture
Elastic infrastructure handles spikes in data volume. Delivers consistent performance across large customer bases.
Industry-wide Applications (Sample Use Cases)
- Customer Feedback Monitoring
- Wealth Advisory Sentiment Detection
- Risk Sentiment Analysis in Reports
- Social Media Brand Insights
- Product Review Classification
- Post-Purchase Sentiment Tracking
- Chatbot Tone Adjustment
- Customer Loyalty Insight
- Patient Review Sentiment Analysis
- Doctor Feedback Evaluation
- Mental Health Text Screening
- Service Experience Monitoring
LET'S ENGINEER
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Aziro has been a true engineering partner in our digital transformation journey. Their AI-native approach and deep technical expertise helped us modernize our infrastructure and accelerate product delivery without compromising quality. The collaboration has been seamless, efficient, and outcome-driven.
Fortune 500 company
This is not an off-the-shelf solution, but can be built using Aziro services.