AI-driven Ticket Triage & Root Cause Automation
We engineer AI-powered ITSM solutions that automate ticket triage, prioritize incidents intelligently, and accelerate root cause analysis—reducing MTTR, eliminating manual effort, and improving customer and employee experiences.
Transformative AI-Driven Triage & RCA Services
Intelligent Ticket Classification
NLP models analyze ticket text, logs, and metadata to classify incidents and assign them to the right category, priority, and resolver group.
Automated Prioritization & Routing
Machine learning models predict ticket severity and business impact, automatically prioritizing and routing tickets to minimize downtime.
Root Cause Correlation Engines
Graph-based AI links incidents with logs, metrics, and configuration changes—pinpointing true root causes across complex environments.
Self-Learning Resolution Patterns
The system learns from historical tickets and resolutions, recommending or applying fixes automatically through playbooks.
Closed-Loop Triage Feedback
Resolution data is fed back into the model, continuously improving classification accuracy and reducing false escalations.
Compliance-Aware Audit Trails
Every automated action is logged and auditable, ensuring alignment with ITIL processes and regulatory frameworks.
Real-world Solutions Delivered for Fortune 500 Companies
Retail IT Service Desk
Retail IT Service Desk
Reduced mean time to resolve (MTTR) by 55% by automating ticket classification and routing across 15,000+ incidents monthly.
Banking Infrastructure Operations
Banking Infrastructure Operations
Accelerated root cause identification in trading systems, reducing high-severity downtime incidents by 40%.
Healthcare Application Support
Healthcare Application Support
Improved SLA compliance by 30% with automated ticket triage and remediation of common EMR system failures.
Telecom Network Support
Telecom Network Support
Reduced false escalations by 60% using graph-based RCA engines across multi-vendor network equipment.
Why Choose Aziro for AI-Driven Ticket Triage & RCA?
NLP-powered ticket classification with high accuracy
Automated prioritization and routing based on business impact
Graph-based RCA for fast and precise issue resolution
Self-learning feedback loops for continuous improvement
Proven efficiency across BFSI, healthcare, telecom, and retail
CO-CREATE YOUR NEXT INTELLIGENT SYSTEM
Ai-Led Outcomes.
Human-Centric Impact.
From Fortune 500s to digital-native startups — our AI-native engineering accelerates scale, trust, and transformation.
Unified AI-Augmented App Stack for an eCommerce Leader
Aziro delivered multiple cross-platform apps using ML-assisted code generation and real-time CI observability — enabling seamless integration across mobile, analytics, and operations layers.
5
Projects Delivered across brands
4+
Full-stack delivery with AI-led velocity
Autonomous, Private QA Agents for a Networking Giant’s Enterprise Testing
Aziro deployed local LLM-powered QA agents that auto-generated, optimized, and executed test scripts across critical software stack — without internet connectivity or cloud dependence.
80%
Reduction in manual testing
100%
Private, on-prem inference
AI-Led Payment Automation for a FinTech Leader
Aziro implemented an intelligent payment orchestration system powered by cognitive workflows and embedded anomaly detection, ensuring zero reconciliation errors across the financial lifecycle.
60%
Boost in processing speed
100%
Accuracy in audit reconciliation
Predictive Storage Intelligence for a Data Storage Leader
Aziro built an AI-powered observability layer that predicts bottlenecks, allocates resources dynamically, and enhances decision-making with ML-based usage trends.
30%
Gain in storage efficiency
24/7
Continuous AI-driven insights & alerts
AI-Enabled Claims Automation for an Insurance Giant
Aziro deployed a scalable, AI-native claims management platform with predictive triage, automated case routing, and observability built into the core — all running in a cloud-agnostic environment.
40%
Reduction in infra cost
99.9%
Uptime with intelligent failover
Scaling AI-Native Engineering
Aziro built a cross-functional engineering squad embedded with AI-augmented DevOps pipelines, reducing release cycles and delivering UI-rich SaaS modules at scale.
5x
Team growth in under 12 months
10+
AI-accelerated product modules shipped
PROVEN EXPERTISE IN All-Flash Array Services
Our Cognitive Infrastructure Engineering Technology Stack
Our Cognitive Infrastructure Engineering Technology Stack
LET'S ENGINEER
Your Next Product Breakthrough
Book a Free 30-minute Meeting with our technology experts.
Aziro has been a true engineering partner in our digital transformation journey. Their AI-native approach and deep technical expertise helped us modernize our infrastructure and accelerate product delivery without compromising quality. The collaboration has been seamless, efficient, and outcome-driven.
Fortune 500 company
