Unified Technology for Self Service Retail

The client is a software and payments company providing end-to-end solutions for the unattended retail market. Its platforms enable cashless transactions, device connectivity, and operational management across vending, micro markets, and self-service retail environments.

Aziro partnered with the client to build a unified, scalable foundation for self-service retail operations. The engagement spanned core vending platforms, embedded systems, web and mobile applications, cloud operations, and customer support - ensuring reliability as the business scaled. With stability established, AI-driven forecasting and route optimization were introduced to improve planning, efficiency, and decision-making across the ecosystem.

As the business scaled, the company needed to manage multiple, interconnected platforms supporting vending operations across devices, kiosks, web, and mobile applications.

Key challenges included:

• Ensuring high availability and reliability across mission-critical systems
• Maintaining consistent user experience across channels
• Supporting rapid feature enhancements without impacting live operations
• Improving operational visibility across inventory, payments, and logistics

Engagement Snapshot

• Duration: 5+ years of continuous partnership
• Team Size: 200+ engineers, platform specialists, and support professionals at peak
• Scope: End-to-end product engineering, embedded systems, web and mobile platforms, cloud operations, AI solutions, and customer support services

Aziro led a multi-platform, long-term engagement to build a scalable and reliable foundation for self-service retail operations. The initiative began with developing and enhancing kiosk and vending application platforms, supporting key capabilities such as inventory management, payments, alerts, and product placement. These solutions were delivered across web and mobile, ensuring a consistent experience for operators and field teams.

In parallel, Aziro strengthened embedded software within vending machines, enabling stable device-level performance and seamless integration with backend systems for payments, reporting, and device management. This ensured reliable communication between physical devices and cloud platforms at scale. To streamline operations, Aziro developed operator-facing web and mobile applications for inventory tracking, stocking, scheduling, and reporting—providing real-time visibility and reducing manual effort.

As adoption scaled, Aziro assumed ownership of cloud infrastructure and platform operations, delivering continuous monitoring, incident management, and performance optimization. This ensured high availability, secure transactions, and predictable performance across mission-critical systems. The engagement also extended to customer support and call center operations, enabling efficient resolution of device, account, and order-related issues while maintaining service continuity.
With a stable foundation in place, Aziro introduced AI-driven enhancements, including sales forecasting using historical and seasonal data and delivery route optimization leveraging real-time traffic and predictive analytics. 

• Front-end: React JS, React Native, AngularJS
• Backend: Node.js, Java/J2EE, .NET, Golang
• Embedded: Embedded
• Databases: PostgreSQL, MySQL, MS SQL, CouchDB
• Cloud & Ops: AWS, Azure, New Relic, Grafana
• AI & Data: Python, LLMs

Key Platforms Delivered

• Kiosk-based inventory and payment platforms supporting planograms, alerts, and transactions
• Operator-facing web and mobile applications for inventory management, stocking, scheduling, and reporting
• Embedded applications powering vending machine functions and device communication
• Backend systems for payments processing, reporting, device activation, and operational workflows

Aziro enabled the client to operate a stable, scalable, and future-ready vending ecosystem, combining strong engineering execution with operational support to drive continuous improvement, innovation, and long-term business value.

• Scalable and resilient platforms supporting millions of transactions annually across vending, kiosk, web, and mobile systems, while enabling sustained business growth without platform disruption.
• Improved system reliability, achieving 95%+ platform availability through proactive monitoring, incident management, and continuous performance optimization.
• Faster and more predictable feature delivery, reducing release cycles by 40% across web, mobile, and embedded platforms through standardized engineering and DevOps practices.
• Enhanced decision-making through AI-driven insights, improving sales forecast accuracy by 15–25% and optimizing delivery routes to reduce operational costs and delays.

If your business operates at the intersection of payments, devices, and digital experiences - whether through cashless and contactless transactions, unattended or self-service retail, vending and micro markets, or high-traffic environments such as stadiums, festivals, venues, and workplaces - Aziro helps create the technology foundation needed to scale with confidence.

We work with organizations building and running payment-led, IoT-enabled retail platforms, helping them move beyond fragmented systems toward unified ecosystems. By bringing together payments, point-of-sale systems, telemetry, loyalty platforms, data analytics, and omnichannel experiences, we help modernize core platforms, reduce operational complexity, and support sustained growth as transaction volumes and customer expectations increase.