45% Faster VM Recovery with ServiceNow and Cohesity Integration

When a critical VM goes down, every minute spent switching between tools adds to recovery time. Enterprise IT teams were running incidents in ServiceNow while managing data protection in a separate console, creating gaps exactly when speed mattered most. A leading data management and cybersecurity company asked Aziro to close that gap by bringing backup, recovery and threat alerts directly into ServiceNow. Aziro built an integration that brings the complete backup and recovery lifecycle into ServiceNow, from in-platform recovery tasks and a self-service catalog to automated event streaming and policy-based protection. The result is one operating model for IT and data protection, with up to 45% faster recovery for critical VM incidents and a complete audit trail.

IT teams ran incidents in ServiceNow but data protection in a separate console, creating gaps when every minute mattered.

Constant Console Switching Every protection or recovery task meant leaving ServiceNow for a separate console. During time-sensitive recovery scenarios, this context switching slowed response and stretched time-to-recovery.

Alerts With No Path to Action Backup failures, anomalies and ransomware alerts did not flow into ServiceNow. Without a direct path from alert to incident, triage was delayed and audit records were left incomplete.

Inconsistent Protection Coverage Without policy-based protection driven from ServiceNow, there was no automatic way to bring new VMs and workloads under protection, leaving some exposed until someone noticed.

"By bringing the complete backup and recovery lifecycle into ServiceNow, Aziro helped enterprise IT teams manage data protection where they already manage IT."

Aziro built an integration that brings the complete backup and recovery lifecycle into ServiceNow, so protection, recovery and threat response run inside the same platform as incident management.

In-Platform Backup and Recovery Administrators run protection and recovery tasks directly from ServiceNow, with no external console needed. Recovery actions sit alongside the incident they resolve, cutting the delay of moving between systems.

Self-Service Catalog Application owners and end users request routine backup and recovery actions through the ServiceNow catalog. Routine requests no longer queue up for administrators, who can focus on critical incidents.

Automated Event Streaming and Policies Backup failures, anomalies and ransomware alerts flow into ServiceNow as tracked incidents, ready for triage. Protection policies apply to new workloads automatically, so coverage keeps pace as the environment grows.

Backup, recovery and threat events from the data protection platform stream into ServiceNow, where they become tracked incidents. Administrators, application owners and end users then trigger protection and recovery actions from ServiceNow through in-platform tasks and the self-service catalog.

[Architecture diagram to be created: data protection platform → event streaming → ServiceNow incidents and catalog → protection and recovery actions]

ServiceNow and data protection integration architecture, from alert streaming to in-platform backup and recovery. 

IT Service Management

• ServiceNow
• Incident Management
• Service Catalog

Data Protection

• Cohesity
• Backup & Recovery
• Anomaly & Ransomware Alerts

Integration & Automation

• Event Streaming
• Policy-Based Protection

Enterprises now manage data protection where they already manage IT, with faster recovery and a complete audit trail.

40–45% reduction in average time-to-recovery for critical VM incidents.

65% of routine backup and recovery requests handled through self-service.

50% reduction in audit preparation time for compliance reports.

Unified record of what was protected, what failed and how it was resolved.

By bringing backup, recovery and threat alerts into ServiceNow, Aziro turned two disconnected systems into one operating model, giving IT teams faster recovery and stronger audit readiness. 

Aziro builds enterprise integrations that connect IT service management with data protection, security and infrastructure platforms, so teams can act on critical events from one place.

For enterprises looking to bring backup, recovery and threat response into their ITSM workflows, Aziro can design and deliver an integration tailored to your platforms, policies and operating model. Reach out to explore how a similar approach could speed up recovery in your organization.