42% Faster Incident Resolution with Unified Observability

For a leading decision-intelligence company, every outage disrupted a customer's live supply chain, so fast feature delivery had to go hand in hand with reliable detection and resolution. A fragmented monitoring landscape, constantly changing infrastructure and inconsistent incident management made that balance hard to strike. Aziro was asked to build a mature SRE function that could keep pace with rapid delivery. Aziro replaced the fragmented monitoring landscape with a unified Datadog and Prometheus observability stack, connected monitoring to the client's ticketing, deployment, security and collaboration tools, and introduced 24/7 structured incident management. The result is proactive reliability, with 42% faster resolution of P1 and P2 incidents.

Every outage disrupted a customer's live supply chain, so fast feature delivery had to go hand in hand with reliable detection and resolution.

Fragmented Observability A patchwork of tools tracked memory, CPU, disk and HTTP errors. Some services were over-instrumented while others had little coverage, leaving blind spots in production.

A Moving Infrastructure Target Legacy upgrades and fast-changing APIs and workflows meant monitoring and alerting had to be rewritten constantly instead of standardized.

Siloed Incident Management Reproducing issues and running RCAs was cumbersome and inconsistent, so lessons learned never reached a shared knowledge base.

"By moving from ad-hoc, tool-by-tool monitoring to a unified observability and incident management framework, Aziro helped the client deliver fast without compromising reliability."

Aziro moved the client from an ad-hoc, tool-by-tool approach to a unified observability and incident management framework, backed by 24/7 support.

Consolidated Observability Stack Datadog covers production and Prometheus covers Dev and QA, with purpose-built dashboards and alert thresholds tuned to real production behavior.

Workflow and Tool Integration Monitoring is connected to ticketing, deployment, security and collaboration tools, so alerts reach the right teams instantly with no manual handoffs.

24/7 Structured Incident Management Round-the-clock monitoring follows a structured RCA lifecycle, from alert verification and evidence collection to War Rooms and developer escalation.

Datadog monitors production and Prometheus monitors Dev and QA, feeding purpose-built dashboards and tuned alert thresholds. Alerts route automatically into ticketing, deployment, security and collaboration tools, where Aziro's 24/7 team runs the structured RCA lifecycle through to War Rooms and developer escalation.

[Architecture diagram to be created: production, Dev and QA environments → Datadog and Prometheus → dashboards and alerts → ticketing, deployment, security and collaboration tools → 24/7 incident management and RCA]

Unified observability and incident management architecture, from environment monitoring through automated alert routing to structured resolution. 

Observability

• Datadog (Production)
• Prometheus (Dev & QA)
• Custom Dashboards & Alert Thresholds

Monitored Metrics

• Memory, CPU & Disk
• HTTP Errors
• Multi-KPI Infrastructure Monitoring

Integrations

• Ticketing Tools
• Deployment Tools
• Security Tools
• Collaboration Tools

Incident Management

• 24/7 Monitoring & Support
• Structured RCA Lifecycle
• War Rooms & Developer Escalation

A single, consistent view of system health turned incident response from reactive guesswork into a streamlined, proactive operation.

42% reduction in mean time to resolution for P1 and P2 incidents through automated alert routing and structured on-call workflows.

38% decrease in production downtime tied to late-detected issues, driven by proactive, multi-KPI infrastructure monitoring.

50% faster root cause analysis compared to the client's previous ad-hoc approach.

24/7 monitoring and support coverage, freeing the client's engineers to focus on core R&D and reliability engineering.

By building a mature SRE function around unified observability, Aziro helped the client protect its customers' live supply chains while continuing to ship fast. 

Aziro provides SRE managed services that bring unified observability, automated alerting and structured incident management to fast-moving engineering teams.

For technology companies looking to improve reliability without slowing delivery, Aziro can design and run an SRE function tailored to your stack, environments and on-call model. Reach out to explore how a similar approach could speed up incident resolution in your organization.